If anyone is in immediate danger, contact emergency services first. For a claim requiring prompt notice, contact your insurer directly using the information on your policy or the insurer’s official website.
Start with your policy information
Locate the carrier name and policy number. Report the facts accurately and ask about the next steps, documentation and any measures needed to protect the property from further damage when safe.
Talk with your R&R team
Call (706) 991-9832 during business hours for personal help with claim reporting, policy questions, documentation and communication with your carrier. Donnan and Kay remain your contacts as you work through the process.
Call R&R for Claims Assistance ↗For urgent reporting outside business hours, use your insurer’s claims number on the policy or its official website.
Drone documentation for R&R clients
Through Spyglass Aerial, we can help document visible storm or property damage with aerial imagery, including roof areas that are difficult to photograph from the ground. Thermal roof inspections may also help identify areas needing further assessment, depending on the roof and conditions.
We help organize the imagery for discussion with your insurer or adjuster. Your insurer determines coverage and claim settlement under the policy.
Explore client drone services ↗Keep records
When safe, retain relevant photographs, dates, receipts and communications. Do not discard damaged property or authorize non-emergency work without discussing the insurer’s instructions.